SHIPPING COSTS
- Delivery costs will be applied depending on the recipient’s location. Shipping rates may vary based on shipment type and destination. Rates will be automatically calculated at checkout.
- KD (Kazmi-tailors-online-cloth-draper) reserves the right to pass any extra shipping charges or fees charged by our courier after the order has been delivered for any of the following reasons:
- Wrong or incomplete address / Change of delivery address
- Remote location delivery
- Extra delivery attempts
- Parcel rejected or not delivered after the 3rd attempt
- Costs raised from the return of any undelivered parcel to our warehouse
- KD will provide a tracking number after the parcel is expedited from our warehouse. The CUSTOMER shall be responsible for tracking the package and fulfill any delivery request from the courier.
- In the event that the parcel could not be delivered by any reason, the courier holds the right to abandon the parcel 10 days after the first unsuccessful attempt. Once a parcel has been abandoned, it will not be possible to recover it by any means. KD shall not be liable for abandoned parcels.
PRODUCTION
- All shoes ordered to KD are custom made specifically for the CUSTOMER.
- What is Fast Lane?
- Fast Lane is our 1-Week production service for individual —single order— custom MTO Goodyear Welted shoes.
- We envisioned Fast Lane as the perfect counterpart of our Standard MTO shoe production service, which averages about 3-4 weeks production time for single custom orders.
- In exceptional cases, where more time may be required for production, the CUSTOMER may be contacted.
- KD will always aim to deliver orders within its standard production time. However, KD shall not be liable for any services breakdown / damage or economic loss caused by manufacturing delays or late deliveries. KD will not incur in any kind of compensation or discount due to the causes above mentioned.
TRACKING YOUR ORDER
- CUSTOMERS are able to track the progress of their shipments with a tracking number which will be emailed once the shoes are shipped from the factory. It will also be possible to trace the order through the email/info/cell phone.
DELIVERY
- Delivery time of finished orders will depend on the shipping method selected and the destination country. It may vary from 7 to 9 days unless it is hold at customs for any reason.
- Damages during transportation may occur. By default, shipments are covered by a standard insurance required by law to the courier Company which may provide a compensation for lost and damaged merchandise. If an additional insurance is desired the CUSTOMER will need to inform KD in advance.
- Upon delivery, please inspect the packaging for potential damages. If it appears that the products are damaged, please do not accept the shipment.
- In the event the parcel has been accepted, if the CUSTOMER wishes to report that it has been damaged during shipment, they will need to contact their local Courier office to file a claim within 24-48 hours upon receipt of the merchandise. After this period, the CUSTOMER will not be entitled to receive any kind of compensation. The CUSTOMER will need to provide the name of the person who collected the parcel as well as a contact telephone number. Please, retain all packaging together with the damaged items, which will be examined to decide whether compensation is granted. CUSTOMER can contact KD at kazmitailors@gmail.com if any further information is required.
